Privacy Policy

We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website or other services (Services) or when otherwise interacting with you.


The Information We Collect:

  • Personal Information: Information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
  • Types of Personal Information: This may include your name, contact details (email, street address, billing address, phone number), payment details (through our third-party payment processor), preferences and opinions, feedback, survey responses, product/service inquiries, support requests, browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, browsing behavior, information about your access and use of our Services, Internet cookies, communications with our online Services, type of browser, operating system, Internet service provider, and any other personal information requested by us or provided by you or a third party.

How We Collect Personal Information:

  • Directly: Through forms on our website, email, phone calls, purchase process (even if incomplete), and newsletter subscriptions.
  • Indirectly: While interacting with us, through website usage, emails, phone calls, and online inquiries.
  • From Third Parties: Such as analytics and cookie providers, and marketing providers.

Why We Collect, Hold, Use, and Disclose Personal Information:

  • To enable you to access and use our Services.
  • To provide our Services, including dispatch and delivery of products and processing refunds.
  • To contact and communicate with you about our Services, including support requests.
  • For internal record keeping, administrative, invoicing, and billing purposes.
  • For analytics, market research, and business development.
  • To run promotions, competitions, and offer additional benefits.
  • For advertising and marketing, including sending promotional information about our products via email or SMS.
  • To comply with legal obligations and resolve disputes.
  • If otherwise required or authorised by law.

Disclosures of Personal Information to Third Parties:

  • Third party service providers (IT, data storage, web hosting, email marketing, debt collection, couriers, maintenance, marketing, advertising, professional advisors, payment systems).
  • Employees, contractors, related entities.
  • Existing or potential agents or business partners.
  • Sponsors or promoters of any promotions or competitions we run.
  • Anyone to whom our business or assets are transferred.
  • Courts, tribunals, regulatory authorities, law enforcement officers, in legal proceedings.
  • Third parties to collect and process data (Google Analytics, Facebook Pixel).
  • Any other third parties as required or permitted by law.

Google Analytics:

We have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting, etc. We and third-party vendors use first-party cookies (like the Google Analytics cookie) and third-party identifiers together.

You can opt-out of Google Analytics Advertising Features using a Google Analytics Opt-out Browser add-on. To opt-out of personalised ad delivery on the Google content network, visit Google’s Ads Preferences Manager. For interest-based ads on mobile devices, use your device’s settings to control ad tracking.



Overseas Disclosure:

We store personal information in Australia, but third parties may store, transfer, or access personal information outside of Australia.


Your Rights and Controlling Your Personal Information:

  • Your Choice: By providing personal information, you agree to our collection, holding, use, and disclosure in accordance with this Privacy Policy. If you do not provide personal information, it may affect our ability to provide our Services to you.
  • Information from Third Parties: If we receive personal information about you from a third party, we will protect it as per this Privacy Policy. If you provide personal information about someone else, you must have their consent.
  • Restrict and Unsubscribe: Opt-out of direct marketing/unsubscribe from our email database using the provided opt-out facilities or by contacting us.
  • Access: Request access to the personal information we hold about you. An administrative fee may apply. We may legally withhold access in some situations, and if so, we will inform you of the reasons and any available complaints mechanism.
  • Correction: If you believe any information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, contact us for correction.
  • Complaints: Contact us with full details of any complaints. We will investigate and respond promptly.

Storage and Security:

We ensure the security of personal information with suitable physical, electronic, and managerial procedures. However, we cannot guarantee the security of information transmitted over the Internet.


Cookies:

We may use cookies to store your preferences. They don’t tell us your email address or other identifiable information unless you provide it. Cookies help us recognize you when you return and enable targeted advertising. You can block cookies via your browser settings, but it may affect website access.


Links to Other Websites:

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.


Amendments:

We may update this Privacy Policy. Check our website regularly for updates.


General:

For any questions or notices, contact us at: hello@yourhaire.com