Terms of Service

Our Disclosures:

  • We may cancel an order before delivery for any reason.
  • Our liability is limited to the price paid for the product in question, and we are not liable for consequential loss.
  • We are not responsible for loss or damage to products, any injury or loss to any person, or any delay or failure in providing the products due to events beyond our control or your actions.
  • We may receive a benefit (including referral fees or commissions) if you visit certain third-party websites via a link on our site or for featuring certain products or services.

Nothing in these terms limits your rights under the Australian Consumer Law.

Introduction

This website (Site) is operated by us. These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site.

Use of the Site

  • You accept these Terms by placing an order via the Site.
  • You must be at least 16 years old to use the Site and/or place an order.
  • When using the Site, you must not:
    • Breach an individual’s privacy or legal rights.
    • Defame, harass, threaten, menace, or offend any person.
    • Use the Site for unlawful purposes.
    • Interfere with any user of the Site.
    • Tamper with or modify the Site (including transmitting viruses or using Trojan horses).
    • Send unsolicited electronic messages.
    • Use data mining, robots, screen scraping, or similar data gathering and extraction tools.
    • Assist a third-party to do any of the above acts.

Orders

  • By placing an order on the Site, you are making an offer to purchase the product(s) for the price listed (including delivery fees and applicable taxes).
  • We may accept or reject orders at our discretion. If we reject your order, we will notify you within a reasonable time.
  • Check your order details carefully before submitting.
  • Once your payment is validated, you will receive an order confirmation email.
  • All purchases are subject to availability. Pre-orders must be paid in advance and will be supplied once in stock.
  • We may cancel orders before delivery for any reason, including delays in dispatch, inability to supply, or errors on the Site. We will contact you if this happens.

Price and Payments

  • Pay the listed price and delivery costs in Australian dollars. GST will be set out separately where applicable.
  • Use only authorised payment methods and do not pay by fraudulent or unlawful means.
  • We do not store credit card details; payments are processed through a third-party.
  • Additional customs charges may apply for international orders.
  • Enter promotional discount codes at checkout to claim offers.

Delivery, Title, and Risk

  • We deliver to the address provided at the time of order. Check our delivery areas on the Site.
  • Delivery costs are additional to the product price.
  • We dispatch orders within 24-48 hours, but delivery times are estimates.
  • Notify us immediately if you need to change delivery details.
  • Some deliveries may require a signature. If no one is available to accept delivery, we may leave the products at your premises.
  • Title to products passes to you once payment is made in full. Risk passes upon delivery.

Returns

  • We offer exchanges or refunds for change of mind within 14 days, subject to conditions (proof of purchase, original condition and packaging, not bought during a sale).
  • Return delivery costs are your responsibility.
  • Your rights under the Australian Consumer Law are protected.

Australian Consumer Law

  • You are entitled to a replacement, refund, or repair for major failures or issues under Australian Consumer Law.
  • You will need to cover return costs, but we will refund these if your claim is valid.

Limitations

  • Our liability is limited to the price you paid for the product in question.
  • We are not liable for indirect losses or events beyond our control (e.g., natural disasters, pandemics).

Intellectual Property

  • Our intellectual property remains ours. Use it only for personal, non-commercial purposes.
  • Do not copy or distribute our intellectual property without permission.
  • You can share our content on social media but do not claim ownership or endorsement without our consent.

User Content

  • Feel free to share content on our site and social media.
  • By sharing, you grant us the right to use your content.
  • You are responsible for your content and ensuring it does not infringe on others’ rights.

General

  • Disputes: Try to resolve any disputes with us before taking legal action.
  • Notices: Contact us via post or email for official communications.
  • Feedback: We love hearing from you! Send feedback or complaints to us.
  • Assignment: Do not assign your rights or obligations without our consent.
  • Entire Agreement: These terms, along with your rights under the Australian Consumer Law, are the full agreement between us.
  • Amendments: We may update these terms at any time. Check our site for the latest version.
  • Governing Law: These terms are governed by NSW laws. Access the site at your own risk if outside Australia.
  • Third-Party Sites: We are not responsible for third-party websites linked on our site.

For any questions or notices, please contact us at:

Email: hello@yourhaire.com